My Experience
Experience
- Sales & Travel Consultant
- Manage client travel arrangements and sales activities.
- Coordinate suppliers and travel logistics.
- Develop tailored travel solutions based on client requirements.
- Manage bookings and operational processes.
- Maintain client relationships and support business development.
World Adventure Tours
October 2023-Present
- Fraud Prevention Supervisor
- Led fraud prevention operations and supervised the fraud prevention team.
- Monitored transactions across multiple platforms.
- Investigated suspicious activity and coordinated resolution with banks and customers.
- Implemented fraud prevention strategies that contributed to a 20% reduction in fraudulent activity and a 10% reduction in chargebacks.
- Coached and supported team members to improve operational performance.
DPO Pay by Network
December 2021 – June 2023
- Fraud Prevention Officer
- Conducted transaction monitoring and fraud investigations.
- Reviewed transactions and watchlists for potential fraud.
- Coordinated with banks and customers to validate suspicious transactions.
- Supported operational risk management initiatives.
DPO Pay by Network
November 2020 – November 2021
- E-Commerce Senior Fraud & Risk Analyst
- Managed fraud and payment risk within airline e-commerce operations.
- Led a project to improve website payment functionality through automated fraud rules.
- Worked with financial institutions and law enforcement agencies on fraud-related matters.
- Organized fraud workshops in collaboration with IATA.
- Supported customer service and internal team development.
Kenya Airways
August 2017 – May 2020
- E-Commerce Fraud & Risk Analyst
- Investigated and analysed fraud activity.
- Supported credit card fraud prevention strategies.
- Managed chargeback-related cases with banks.
- Worked with banks, card issuers and cardholders on fraud prevention.
- Supported colleagues through training and policy updates.
Kenya Airways
January 2009 – July 2017